Platinum Debit Card

Enjoy a carefully selected range of benefits including; exclusive offers, special privileges and advantages

Interested? Let us contact you.

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Features & Benefits

Exclusive

Ahlibank Platinum Debit Card is available exclusively for Ahlibank’s Premium and Private Banking customers

Pearl Points

Earn 1 Pearl Point for every QAR 50 spent internationally (Excluding Cash withdrawals)

Contactless

Your Ahlibank Visa payWave Platinum Debit Card comes with contactless technology, to make your transactions faster, easier and much more enjoyable experience. Find out more

Convenience

Your Ahlibank Platinum Debit Card is accepted at NAPS, GCC Net and over 1 million Visa ATMs and over 24 million merchant outlets across the world, including departmental stores, restaurants, travel agents and cinemas
You can now shop online at your favourite retailer inside and outside Qatar with your Visa Platinum Debit Card

Control

Your Ahlibank Platinum Debit Card has clearly defined daily limits for cash withdrawal at ATMs and for purchases at merchant outlets:

Transaction	Amount
Daily Cash Withdrawal Limit	QAR 150,000
Daily Purchase Limit	QAR 150,000
Daily Online Purchase Limit	QAR 75,000

The above limits are subject to available funds in your account and/or any Overdraft facility you may have. You can change your daily limits by written request to any Ahlibank branch
All the transactions made with your Ahlibank Platinum Debit Card will appear on your bank account statement(s)

Supplementary Cards

Free supplementary cards for (4) of your family members including minors

Instant Card Issuance

Receive your new Ahlibank Card instantly, offering you speed and convenience. Available at Salwa, Markhiya, Al Mirqab, City Center, Al Sadd, Crowne plaza, Wakra and Al Khor branches.

Security

Enhanced Security with CHIP and PIN: Your Ahlibank Platinum Debit Card comes with CHIP and PIN technology, whereby you will be required to enter a unique PIN known only to you in order to complete your transaction. This ensures added security for all your transactions
SMS Alerts: enjoy additional security with free SMS alerts for every transaction made on your Ahlibank Platinum Debit Card
Lost or Stolen: If you discover that your card has been lost, stolen or misused, please call us immediately on +974 4420 5222

Card activation

When you receive your Debit or Credit Card, please sign on the signature panel on the reverse of your card by using a ballpoint pen. You will need to generate a card PIN to activate your card before you use it.

Simple steps to generate a Card PIN and activate your Debit and Credit Card
To generate your card PIN and activate your Debit and Credit Card, please use any of the following channels and follow the steps:

Branches

Visit your Ahlibank branch
Speak to our staff for more information and follow their instructions
Enter the One Time Password (OTP) sent as an SMS to your mobile number registered with us
You will be prompted to set a 4 digit PIN of your choice and confirm the same
Your card will be ready for use once you have set your PIN

Phone/IVR

Call +974 4420 5222
Select the language of your choice
Choose option 3 for registered customers in IVR service*
Enter your 16 digit Debit Card number or your 13 digit account number
Enter your 4 digit Telephone PIN (TPIN)
Choose option 5 to generate your card PIN
Enter your 16 digit Debit or Credit Card number you want to generate a PIN
You will be prompted to set a 4 digit PIN of your choice and confirm the same
Your card will be ready for use once you have set your PIN

*If you are not registered for the IVR service, choose option 0 on the IVR. You will speak to a Contact Centre agent to register on the IVR service and create your Telephone PIN (TPIN)

ATM

Insert your Debit or Credit Card in the ATM
Select the language of your choice
Click confirm to receive the One Time Password (OTP)
Enter the One Time Password (OTP) sent as an SMS to your mobile number registered with us
You will be prompted to set a 4 digit PIN of your choice and confirm the same
Your card will be ready for use once you have set your PIN

Online and Mobile Banking

Login to your Ahlibank Online Banking via your desktop/laptop or mobile device
Enter your User Name and Password*
Select Debit or Credit Card request service
Choose Create/Change PIN option from the drop down menu
Enter the 16-digit card number of the card you want to Set/Change PIN
Set a 4 digit PIN of your choice and confirm the same and click next
Enter the One Time Password (OTP) sent as an SMS to your mobile number registered with us
Your card will be ready for use once you have set your PIN

*If you are not registered for Online and Mobile Banking, choose option Not Registered on the Online Banking login page. You have to hold at least one active Debit or Credit Card when you register for Online and Mobile Banking.

If you forget your Debit or Credit Card PIN. You can reset through:

Branch: Please speak to our staff for more information
IVR: Call +974 4420 5222. Follow the same steps
Online and Mobile Banking: Login to your account. Follow the same steps

If you want to change your Debit or Credit Card PIN. You can change through:

Branch: Please speak to our staff for more information
IVR: Call +974 4420 5222. Follow the same steps
ATM: Visit any Ahlibank ATM. Choose PIN Change option from Other Services menu and follow the instructions on the screen
Online and Mobile Banking: Login to your account. Follow the same steps

Useful information

Eligibility

Ahlibank Platinum Debit Card is provided to all the Private and Premium Banking customers of Ahlibank

Card Servicing

Enjoy access to your Ahlibank Platinum Debit Card transaction details 24 /7 with Online Banking - www.ahlibankonline.com.qa
Contact Center: +974 4420 5222

Fees and Charges

Download Fees and Charges here

Download PDF

Terms and Conditions

Download Terms and Conditions here

Download PDF

Account servicing

Choose your most convenient service channel:

24/7 Online Banking - www.ahlibankonline.com.qa
24/7 Contact Centre +974 4420 5222
24/7 Ahlibank ATM network - for full list of locations click here
Your nearest Ahlibank branch - for full list of locations click here

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Customer Support

Give us a call on
+974 4420 5222

Send us an email with your enquiry

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Platinum Debit Card

Enjoy a carefully selected range of benefits including; exclusive offers, special privileges and advantages

Features & Benefits

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