Any personal information that we seek from you would only be aimed at providing superior service, and would always be kept confidential. Keeping customer information secure and using it only as our customers would want us to, is a top priority for all of us at the Bank. We may however be required to disclose your personal information to Government, Judicial bodies and/ or our regulators to whom the Bank is under an obligation to make disclosures under the requirements of any applicable law binding on the Bank or any of its branches, when the situation so demands.
Here then, is our promise to each of our individual Customers:
- We will safeguard, according to strict standards of security and confidentiality, any information our customers provide and share with us.
- We will limit the collection and use of customer information to marketing purposes only in order for us to deliver superior service to our customers, which includes, advising our customers about our products, services and other opportunities, and to administer our business.
- We will permit only authorised employees, who are trained in the proper handling of customer information, to have access to such sensitive information.
- We will not reveal customer information to any external organisation or third parties unless we have previously expressly informed the Customer in disclosures or agreements, and have been expressly authorised by the Customer, or are required by applicable law.
- We will always maintain control over the confidentiality of our Customer information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to access, use or retain any customer information unless the customer has specifically expressed interest in their products or services.
- Whenever we hire other Organisations to provide support services, we will procure their conformity to our privacy standards and will conduct constant and regular audits to ensure their compliance.
- We will continuously assess ourselves to ensure that Customer privacy is at all times maintained and respected.
- Please ensure to provide and keep your information as up to date as possible to get the best services, alerts and notifications and obtain maximum benefits from Online Banking service.