Apple Pay

Use Ahlibank cards with Apple Pay for contactless payments in stores, on the web or in apps.
  • Faster and more secure payments
  • Pay for your purchases in apps, on the web and in stores.
  • Confirm your payment using Face or Touch ID


Adding your card to Apple Pay is simple.
Here’s how to get started.


If you have Ahlibank Mobile App installed on your phone:
  • Login to Ahlibank Mobile app
  • Select ‘My Cards’
  • . Choose the card you wish to add
  • Tap ‘Add to Apple Wallet’
  • Follow the instructions

If you do not have Ahlibank Mobile app installed on your phone:
  • Open Apple pay Wallet app on your phone
  • Tap the “+” sign in the upper-right corner
  • Follow the instructions

Apple Watch

  • Open the Apple Watch app on your phone
  • Select ‘Wallet & Apple Pay’
  • Tap ‘Add credit or debit card’
  • Follow instructions


Paying with Apple Pay is easy and fast. Quickly check out using the devices you carry every day.

Paying in stores:

To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. For Touch ID, hold your iPhone near the reader with your finger on Touch ID.

On Apple Watch, double-click the side button and hold Apple Watch up to the reader.

Use Apple Pay wherever you see one of these symbols.

Paying in apps and on websites

To pay in apps and on websites in Safari on your iPhone and iPad, select Apple Pay at checkout and complete the payment using Face ID or Touch ID.

How To Pay with Face ID

How To Pay with Touch ID


Apple Pay, is a mobile contactless payment solution that enables customers to make in-store, in apps, and on the web purchases with select Apple devices. You can use Apple Pay everywhere contactless payments are accepted.

In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. Within websites in Safari, you can use Apple Pay on your iPhone, iPad, and Mac.
Apple Pay does not send your actual credit or debit card number with your payment, instead, a virtual card number is used to represent your account information – so your card details stay safe. Moreover, you need to authorize every transaction by Touch ID or your passcode.
All Ahlibank Visa Debit or Credit Card holders using iPhone X, iPhone 8, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPad Pro, iPad Air 2, iPad mini 4, iPad mini 3, iPad (2017), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3, Apple Watch 1st Generation (paired with iPhone 5 or later) can use Apple Pay.
Please visit for a full list of compatible devices.
Apple Pay uses Near Field Communication (NFC) to make contactless mobile payments. This ensures that Apple Pay will work everywhere contactless payment are accepted.

Near Field Communication (NFC) enables devices in close proximity to communicate without any physical contact. Payment transactions using NFC technology can be completed by simply waving the NFC enabled device on contactless terminals.
Yes. Apple Pay can be used for online/e-commerce payments (via apps and Apple Pay on web). Visit for more information.
If your card is lost or stolen, please contact us immediately on +974 4420 5222. Your physical card will be blocked and a new card will be sent to you. Since the payment cards on Apple Pay are digital versions of your physical payment cards, you need to remove the original payment card from Apple Pay and register the replacement card.
No. Formatting your device will remove all payment cards registered on your device.
If your device is lost/stolen, please contact us immediately on +974 4420 5222 and we can block your card on Apple Pay. We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.
No. Apple Pay does not have access to your bank accounts.
You can register up to 8 payment cards in Apple Pay. (Visa Credit Cards, Debit Cards).
IPhone through the Ahlibank Mobile Banking App
  • Open the Ahlibank Mobile Banking App
  • Tap on "Add Cards to Apple Pay" on home screen
  • Tap on "Continue" for card enrollment
  • Login to the mobile banking app by using your User ID and Password
  • Enter the Authentication Code which is sent via SMS
  • See the all-available card list for Apple Pay. Swipe between the cards by scrolling up/down. Tap on "Add to Apple Wallet"
  • Follow the same instructions mentioned above

IPhone through the Wallet
  • Open Wallet and tap the 'Plus' icon next to Apple Pay in the upper-right corner or select 'Add debit or credit card'
  • Scan your card within the frame to capture your card details automatically or enter these details manually (Any cards previously registered with iTunes will be automatically displayed
  • Confirm your details and enter your Security Code (CVV) that is the 3 digit number on/beside the signature panel on the back of your card
  • Accept the Terms and Conditions
  • Select SMS or Email option to verify your identify. Ahlibank will send you an OTP (One Time PIN) code that you will need to enter to continue
  • You are now ready to use Apple Pay

Apple Watch
  • Cards must be added from the Watch app on the paired IPhone. If more than one Apple Watch is paired to an iPhone, cards must be added to each Apple Watch separately
  • Tap the Watch icon to open the app on iPhone
  • Scroll to 'Wallet & Apple Pay'
  • Tap 'Add Credit or Debit Card'
  • Complete the verification steps

  • Go into Settings & Tap 'Wallet & Apple Pay'
  • Select 'Add Credit or Debit Card'
  • Follow the instructions to add the card

MacBook Pro with Touch ID
  • Go into System Preferences
  • Open the Wallet & Apple Pay
  • Tap the "+" at the top of the screen
  • Follow the instructions to add the card

Paying in shops
  • Look for one of these symbols at checkout
  • Double-click the home button if the phone is locked or open Wallet
  • Select the desired card by tapping it (if you wish to use a different card from your default one)
  • Hold iPhone near Contactless terminal to pay
  • Authenticate with Touch ID or passcode

Apple Watch
  • Look for one of these symbols at checkout
  • Double tap the side button and
  • Hold your watch near the contactless terminal to pay

Paying within app
Supported merchant apps (available on the App Store) can accept Apple Pay.
  • Tap the Apple Pay button at the checkout
  • Select desired card or address info
  • Verify payment with Touch ID or passcode

Paying on the web
Supported merchant websites can accept Apple Pay with Safari.
  • Tap the Apple Pay button at the checkout
  • Select desired card or address info
  • Verify payment with Touch ID or passcode

The first card you add to Wallet will become your default card. To change your default card follow the steps below.

On your IPhone:
  • Open Wallet
  • Touch and hold your finger on the card that you want to make the default.
  • Drag the card to the front of the cards in the Apple Pay section

On your IPad:
  • Go to Settings > Wallet & Apple Pay
  • Tap Default>
  • Choose a new card
You would need an internet connection to enroll cards / disable cards from Apple Pay and to check card available balance / limit. To make Apple Pay transactions, you do not need to have a cellular data or Wi-Fi connection. Please note that Apple Pay may require you to periodically login to the app and connect to the internet with your device to keep the app active.
The first card you add to Apple Pay becomes your default payment card and will remain so unless you change it.

To change your default card, or to make a payment using another card, drag the desired card to the front of the wallet. Once complete a notification will appear to say you have changed your default card or go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, then choose a new card.
Using Ahlibank Visa cards with Apple Pay is secure. There are number of security features Apple Pay transactions have. Some of them:
  • Apple Pay is safer than using a traditional credit or debit card. Every transaction Apple Pay requires you to authenticate with Touch ID or your passcode.
  • Your card number and identity are not shared with the merchant, and your actual card numbers are not stored on your device or on Apple servers - instead a unique Token number is used.
  • All transactions are monitored by Ahlibank's risk and fraud detection systems.
  • If your phone is lost or stolen, you can go to or us the Find My iPhone app to suspend or permanently remove the ability to pay from your device with Apple Pay. Alternatively you can call us and delete the card from your lost/stolen phone. Your physical card can still be used. For more details, please click here
You will get all the benefits, rewards and protection that your Debit or Credit Card currently provides when you pay with Apple Pay.
Please pay with your physical card and contact Ahlibank at +974 4420 5222 for further assistance.
No charges for using Apple Pay.
After completing a payment using Apple Pay, payment confirmation will be displayed on your mobile screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.
You will receive an immediate notification after each transaction made using Apple Pay. When you open the card in the Wallet, you will only see the latest transaction made. When you navigate to the transaction tab (tap on your card in the Wallet to display) you will see your last 10 transactions. Transaction history is not available on the Apple Watch.

Additionally, you will be able to see all transactions through the respective card statement in the Mobile Banking app.
You can continue to use Apple Pay till your card expiry date. Once you receive and activate your renewed card, you will need to enroll it into Apple Pay.
Your Apple Pay transaction will be declined if your card is blocked or suspended.
If your old card was blocked when you placed a request for replacement, you will need to activate and enroll your new card to continue using Apple Pay.
All data on your phone should be deleted before selling/giving away your device. You should also delete all cards you have added to Apple Pay. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired. If you replace or update your device, you will need to add your card(s) to Apple Pay again.
If your card is lost or stolen, please call Ahlibank immediately on +974 4420 5222 to report the same so we can block the card and replace it. This will ensure that there are no unauthorized transactions on your card. After we block your card you will not be able to use Apple Pay. Please remember that you will remain liable for all transactions on your card until the time of reporting the loss to the bank. Please refer to the terms and conditions of card use on our website.
Removing cards from Apple Pay will have no effect on your physical cards. You can continue to use your physical cards as you normally would. You can add your credit and debit cards back into Apple Pay at any time.
Yes, you can. Follow the same steps to enroll her Supplementary Card into Apple Pay but please note that since your mobile is registered to our system, you need to share Authentication code with her to verify the card. Once enrolled, she can use her mobile to make payments with her supplementary card.
Yes, you can configure and use Apple Pay on multiple devices.
When a merchant asks for the last four digits of the card, please provide the last four digits of the Device Account Number, instead of the physical card. To find the last four digits of your Device Account Number for your Card, open the Wallet and select the desired card, then tap ⓘ placed on right bottom. You will see the Device Account Number under the tab "Info".
  • From Wallet: Select the card you want to remove Tap ⓘ Tap "Info" tab Tap "Remove Card"
  • From Settings: Open Settings Tap 'Wallet & Apple Pay' Tap card to be removedTap 'Remove Card'
  • From 'Find my iPhone' through iCloud: Go to 'Find my iPhone' Select the device under 'My Devices' Select 'Remove' on the card that you wish to remove
  • From iCloud: Open Settings Select 'My Devices' Select the device under 'My Devices' Select 'Remove' on the card that you wish to remove
If you return an item paid with Apple Pay, the store may require you to tap or wave your phone on the payment terminal to complete the transaction for refund. Please talk with the retailer directly to refund a transaction.
Yes you can return to the Wallet to complete your set up by: Open the Wallet App > Tap your card > Choose your verification method.
The card image may not be an exact match. Keep in mind this does not affect how your cards work with Apple Pay.
  • Never leave your device unattended
  • Use passcode or fingerprint recognition
  • Change your device passcode if you are doubtful anyone else knows it.
  • Only register your own fingerprint and do not allow anyone else to add their fingerprints to your device
  • Please be aware of unsolicited messages asking you to reveal any personal or financial information, to allow access to your devices or to install software.
  • Contact us as soon as possible if you suspect any unauthorized use of your device, if it is lost/stolen, or if you think your details have been compromised
  • Register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen
  • Make sure your contact details are up to date with us so we can get in touch with you quickly should we need to
There could be a number of reasons for this:
  • There may be insufficient funds or credit limit available to make the transaction
  • The payment is over QAR 300. Some merchants may not support Apple Pay transactions above QAR 300 on their terminals
  • The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorization.
  • If you do any of the following on your device, all cards in the Wallet will be deleted:
    • Sign out of iCloud
    • Remove Passcode/Touch ID
    • iTunes Full Restore
    • Erase All Content & Settings
Call us on +974 4420 5222 or Call us on +974 4420 5222 or

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