Ahlibank | FAQs

What is Ahlibank Online Banking?

Ahlibank Online Banking provides you with safe and secure online access to your accounts 24 hours a day, 7 days a week, wherever and whenever you want. You can view your account balances, transfer funds and much more. There are no registration fees to use the Service.

How secure is Ahlibank Online Banking? Is my financial information safe online?

Security was the most important priority for us when we were designing our Online Banking services. Our Online Banking service is protected with security measures that meet industry standards. We are committed to safeguarding the privacy of your information and our aim is to have one of the safest Online Banking service in the industry. We have put in place a number of measures to ensure that our Online Banking services are safe and secure. We are committed to constantly enhancing all security aspects of our Online Banking services. For more information on security, please read our Privacy and Security Statement.

How to sign up for Online and Mobile Banking

For Registered users; use your Online/Mobile Banking user ID and password to log in. If you need further assistance, call us on +974 4420 5222

For Non-registered users; log into ahlibankonline.com.qa or download and install the official Ahlibank Mobile App from the Apple Store (iOS) or Google Play Store (Android) and register using your Qatar ID and your Ahlibank Debit or Credit Card or account number and follow the instructions on the screen.

To make sure you have the best online experience possible, we recommend using the latest versions of Chrome (35 and above), Firefox (30 and above), Safari (11 and above) Microsoft Edge/Internet Explorer (11 and above) or an equivalent browser with a screen resolution of 1024 * 768 or higher. If your browser is of an older version, you may have trouble viewing some of our features properly.

What is the daily limit on my Ahlibank Debit Cards?

Your Ahlibank Debit Card has clearly defined daily limits for cash withdrawal at ATM’s and for purchases at merchant outlets:

Product	Daily
	Cash		Purchase		E-Com		Cash Deposit
	No. of Trx.	Amount	No. of Trx.	Amount	No. of Trx.	Amount	No. of Trx.	Amount
Classic Debit	20	60,000	20	60,000	50	10,000	3	30,000
Platinum Debit Premium	30	100,000	30	150,000	10	20,000	3	30,000

What should I do if my Debit Card is lost or stolen or if I notice a fraudulent Debit Card transaction?

Please call the Contact Centre immediately on +974 4420 5222 to report and block a lost/stolen Debit Card and to report a fraudulent Debit Card transaction.

I am travelling overseas, how do I ensure my Ahlibank Debit Card works when I am out of Qatar?

Simply call Ahlibank Contact Centre on +974 4420 5222 before you travel overseas to ensure your Debit Card works in the countries you are travelling to. This is aimed at minimizing any fraudulent transaction on your Debit Card.

Are both Arabic and English supported?

Yes. Both languages are supported. You can set your language preferences from the login screen.

What is a One Time Password (OTP)?

An One-Time Password (OTP) is a password that is valid for only one log-in session or transaction. OTPs avoid a number of shortcomings that are associated with traditional (static) passwords. Our OTP uses complex algorithms for enhanced security.

What is required to open a bank account?

For Qataris:

Valid Qatari ID
Salary certificate/salary assignment letter from employer (if requested)

For Expats:

Valid Qatari ID
Passport
Salary certificate/salary assignment letter from employer (if requested)

What is 3D Secure?

3D Secure is a security code that provides added protection against unauthorized use of your Credit Card when you shop online at participating merchants. It is just like your PIN at the ATM. All you do is enter your One Time Password (OTP) received on your Ahlibank registered mobile number when prompted during shopping at participating online merchant.

What details will I be asked to enter while registering for 3D Secure or is my card registered for 3D Secure Automatically?

You will not be asked for any details. Your Ahlibank Credit Card is already registered for 3D Secure. Just enter a One Time Password (OTP) that you will receive on your Ahlibank registered mobile number at the time of the online transaction using the Ahlibank Credit Card.

Will I be charged for using 3D Secure?

No. This service is free of charge.

How long is the One Time Password (OTP) valid for?

Your 3D Secure OTP is valid for a specific transaction and can only be used once.

How do I unblock my Ahlibank Credit Card for online transaction?

In case your Ahlibank Credit Card is blocked for online transactions, please contact the Ahlibank Contact Centre on +974 4420 5222.

Is my personal information safe and secure?

Yes. Your personal information is safe and secure as it is encrypted and stored on a secure server.

How do I register?

If you are an existing user, there is no need to register. You can access Ahlibank Online Banking services by clicking on the Online Banking login option on our website. To login, you will need:

Your existing User ID and password
If you are unsure of details, please call the Contact Centre on +974 4420 5222.

How do I register?

Registering for Online Banking services with Ahlibank is simple and easy. If you hold any kind of account with Ahlibank, you can access Ahlibank Online Banking services using your Mac or PC by clicking on the online banking login option on our website and then click the register button. To register, you will need your:

Qatari ID
Debit or Credit Card number
Debit or Credit Card PIN number
Qatari mobile phone
Mac or PC

All the above registration details need to be registered with Ahlibank. If you are unsure of your details or if you do not have all your details registered with us, please call the Contact Centre on +974 4420 5222.

Are both Arabic and English supported?

Yes. Both languages are supported. You can set your language preferences from the login screen.

What is a One Time Password (OTP)?

An One-Time Password (OTP) is a password that is valid for only one log-in session or transaction. OTPs avoid a number of shortcomings that are associated with traditional (static) passwords. Our OTP uses complex algorithms for enhanced security.

What should I do if my Credit Card is lost or stolen or if I notice a fraudulent Credit Card transaction?

Please call the Contact Centre immediately on +974 4420 5222 to report a fraudulent transaction and to block a lost/stolen Credit Card

How do I report a lost/stolen card?

Please call the Contact Centre on +974 4420 5222 or through Ahlibank Online Banking to report a lost / stolen card.

I am travelling overseas, how do I ensure my Ahlibank Credit Card works when I am out of Qatar?

Simply call Ahlibank Contact Centre on +974 4420 5222 before you travel overseas to ensure your Credit Card works in the countries you are travelling to. This is aimed at minimizing any fraudulent transaction on your Credit Card.

Will I be charged for using 3D Secure?

No. This service is free of charge.

How long is the One Time Password (OTP) valid for?

Your 3D Secure OTP is valid for a specific transaction and can only be used once.

How do I unblock my Ahlibank Credit Card for online transaction?

In case your Ahlibank Credit Card is blocked for online transactions, please contact the Ahlibank Contact Centre on +974 4420 5222.

Is my personal information safe and secure?

Yes. Your personal information is safe and secure as it is encrypted and stored on a secure server.

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