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Reference: RBB003
Position: Branch Manager
Department Retail Banking
Brief description
To lead the branch and deliver quality services to customers by implementing the retail’s strategy, objectives and growth plans in order to ensure the sustainable and profitable growth of the branch’s portfolio. Opening channels and ensure targets are being achieved by understanding local markets and control branches operations.
Job Description
- Achieve overall targeted budget value and volumes set for every product and service (credit cards, Al Rabeh, loans etc…).
- Effectively maintains existing business with customers by conducting regular visits.
- Properly distribute and follow up the branches targets over personal bankers.
- Opening sales channel opportunities.
- Understanding and studying the local market in order to help branch’s staff achieve set targets.
- Regular feedback of target achievements.
- Provide solutions for sales and operational gaps.
- Expand the branch portfolio by focusing on new customers.
- Target approved companies and open channels for new ones.
- Set and implement a plan to achieve Branches set targets for Assets and liabilities.
- Contact potential customer to establish business relationships, and promoting Ahli bank products and services to achieve targets.
- Maintain relationships with existing customers in order to strengthen the business relationship, enabling keeping the door open for more sales of products and services to achieve targets.
- Assist customers in all basic inquiries and requests (account opening, statements, cheque books.)
- Ensure compliance with SOP for all service requests received from clients.
- Delivering the most personal banking experience to all customers.
- Adhere to the best service delivered to all customers.
- Handle all customer dissatisfactions and conflicts in the most efficient and professional way.
- Promote all E Banking solutions and services.
- Educating customer about bank’s e banking services.
Key skills and competencies:
Minimum Qualifications:
- Bachelor degree in Finance or Business Administration.
Minimum Experience:
- At least 8-10 years relevant experience in Customer Service
- Knowledge of basic customer service requirements.
- Understanding banks products and services.
- Knowledge of Banks standard Operating procedures.
- Good communication and negotiation skills.
- Ability to effectively present information to customers.
- Knowledge of Sales techniques.
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